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Monday, September 14, 2009 at 6:06 PM by Newser

So the Presidency finally got its hotline setup today. For those who do not know what is happening, Jacob Zuma promised us during his campaign that he will setup a hotline whereby we could call in and air our grievances. Officers at the Union Buildings call centre will handle calls and respond to public inquiries, and citizens will be able to lodge their queries by dialling the toll-free number, 17737.

It has been reported that in the first 3 hours of operation, they received 6000 calls. Now I have not yet called in to see how this is all going to work but I can imagine the kind of calls they are going to be receiving. I seriously doubt that a lot of people will be phoning in to praise the government as the bulk of the callers will be complaining about service delivery, schooling, housing, electricty etc. I would hate to be one of the people answering the calls!


What I am interested to find out is what happens when someone makes a call. Do you get given a reference number for you to then follow up your query with? With the large number of complaints that are going to be received, are the government going to be able to handle all the requests and attend to them? I think people also need to be told when to use this hotline. If I do not have electricity, should I call this hotline? I don’t think so, I should contact Eskom. But if I have never had electricity in my house for years then I must call this hotline. So I guess it is a matter of being reasonable enough to know when to use this number and I hope us as South Africans are able to differentiate when to call 17737.

It will be interesting to see how well this hotline works and we must see evidence in one form or the other of it working. What are your thoughts about 17737?

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Comments

CANDICE on 16 September, 2009 at 12:54 pm

I’VE BEEN MARRIED FOR A YEAR NOW SINCE (2ND AUGUST 2008).I HAVE HOWEVER BEEN TO THE HOME AFFAIRS OFFICES TO GET MYSELF REGISTERED AS MARRIED AND APPLY FOR NEW ID DOCUMENT AS WELL AS MY PASSPORT.SINCE THEN I’VE ALLOWED 3 MONTHS FOR DELIVERY,WHICH NEVER HAPPENED I SINCE HAVE CONTACTED THERE CALL CENTRE ON NUMEROUS OCCASIONS STILL TO NO AVAIL.

THE PROBLEM IS I’VE BEEN MARRIEED FOR OVER A YEAR NOW,I HAVE NO IDENTITY AND I’M ALSO 5 MONTHS PREGNANT, I NEED TO REGISTER FOR UIF AND I NEED TO RENEW MY LICENCE.I CAN’T!!!!!!!!!

PLEASE HELP TO ASSIST AS THIS MATTER IS EXTREMELY URGENT.

REGARDS

CANDICE
074 890 6012


THULEKA on 7 December, 2009 at 2:43 pm

ON THE TIME OF FINAL EXAMS MY COUSIN FIND OUT THAT HE COULD NOT WRITE DUE TO CARELESS TEACHER WHO HANE KNOWN OF THE MATTER SINCE SEPTEMBER REASON HIS TIME TABLE NEVER CAME BACK TEACHERS DID NOT BOTHER TO FOLLOW IT UP NOR NOTIFY THE Parents NAME OF THE SCHOOL IS VUWANI IN ORANGE FARMAND PRINCIPAL IS HAMMER


Fikile on 14 December, 2009 at 1:14 pm

My neighbor has encroached by 2m in my yard and doing business people staying in his rooms and paying rent) and i cant do anything about it, my case being dragging forever at the hands of the law and the municipality where i expect to get help. Can i get mercy from you guys, help me pls, we sharing a small house with my brothers and the space left in my yard is so small i cant even erect a shack for them while my neighbor is relaxing making us uncomfortable at our place. I have so many names of officials at City of Joburg who are not prepared to help me.


AMMAAR on 26 December, 2009 at 2:46 pm

IM TRYING FOR AN ID FOR OVER 10 YEARS.
IM BORN IN SOUTH AFRICA,GOT NO ID,NO PASSPORT,NO LICENSE FOR ANY SORT.
MYSELF AND MY SISTER HAD THE SAME PROBLEM,WE BOTH MADE THE SAME APPLICATION WITH THE SAME DOCUMENTS,SHE GETS HER ID AND I GET A KETTER STATING THAT I MUST APPLY FOR “PERMENANT RESIDENCE” AND WE BOTH HAVE THE SAME PARENTS.

I GO TO THE RTB HOMEAFFAIRS AND THEY SAY I MUST DO WHAT THE PAPER STATES,I PHONE PRETORIA,1PERSON SAYS I MUSNT APPLY FOR PERMENANT RESIDENCE AND ANOTHER SAYS I HAVE TO.
IM 24YEARS OLD AND GOT NO PROOF OF IDENTIFICATION.WHAT HUMAN RIGHT IS THAT??????

EVEN PEOPLE IN PARLIMENT WHO ARE MY CLOSE FRIENDS TRIED TO HELP BUR STILL NO LUCK.

IM HASSLED BY IMMIGRATION,COPS,CANT EVEN STUDY OR GET A PROPER JOB,MARRIED AND HAVE 2KIDS,HOW DO THEY EXPECT ME TO LIVE.

THE HOMEAFFAIRS OFFICIALS IN RUSTENBURG AND PRETORIA DOES NOT KNOW WHAT THEY ARE DOING.

IM NOT PREPARED TO WAIT ANY LONGER,NOT ANOTHER 10YEARS.

IM FED UP.DONT KNOW WHO TO TURN TO AND WHAT TO DO NOW.
IF ANYONE GOT ANY IDEAS PLEASE TELL ME.


AMMAAR on 26 December, 2009 at 2:48 pm

IM TRYING FOR AN ID FOR OVER 10 YEARS.
IM BORN IN SOUTH AFRICA,GOT NO ID,NO PASSPORT,NO LICENSE FOR ANY SORT.
MYSELF AND MY SISTER HAD THE SAME PROBLEM,WE BOTH MADE THE SAME APPLICATION WITH THE SAME DOCUMENTS,SHE GETS HER ID AND I GET A LETTER STATING THAT I MUST APPLY FOR “PERMENANT RESIDENCE” AND WE BOTH HAVE THE SAME PARENTS.

I GO TO THE RTB HOMEAFFAIRS AND THEY SAY I MUST DO WHAT THE PAPER STATES,I PHONE PRETORIA,1PERSON SAYS I MUSNT APPLY FOR PERMENANT RESIDENCE AND ANOTHER SAYS I HAVE TO.
IM 24YEARS OLD AND GOT NO PROOF OF IDENTIFICATION.WHAT HUMAN RIGHT IS THAT??????

EVEN PEOPLE IN PARLIMENT WHO ARE MY CLOSE FRIENDS TRIED TO HELP BUR STILL NO LUCK.

IM HASSLED BY IMMIGRATION,COPS,CANT EVEN STUDY OR GET A PROPER JOB,MARRIED AND HAVE 2KIDS,HOW DO THEY EXPECT ME TO LIVE.

THE HOMEAFFAIRS OFFICIALS IN RUSTENBURG AND PRETORIA DOES NOT KNOW WHAT THEY ARE DOING.

IM NOT PREPARED TO WAIT ANY LONGER,NOT ANOTHER 10YEARS.

IM FED UP.DONT KNOW WHO TO TURN TO AND WHAT TO DO NOW.
IF ANYONE GOT ANY IDEAS PLEASE TELL ME.


Virginia Stroud on 4 January, 2010 at 8:43 pm

Labour Relations query
A number of people I know or have heard of were retrenched last year and have found themselves in financial difficulty resulting in them been listed with the credit bureau as bad creditors, this is now creating problems in seeking new work as most jobs requests that one needs to be credit clear. I are all these people that have been affected by the recession with bad debt able to get out of there debt if the workplace insists that one needs to be credit cleared. Any suggestions on who to contact to address this problem or who can we send a petition to regarding this probem.


AMMAAR on 5 January, 2010 at 11:21 am

i understand what you saying,but its not from last year that i am trying to get an id,its for the past 8 to 10 years.u talking of debt,imagine what im going through,i cant even get a job,they had a job but never did there job.
just hope things can work out


Virginia Stroud on 5 January, 2010 at 6:11 pm

I do sympathies with you and do not know your whole story is, however I have no idea where u get the idea that they did not do there job!! The company shut down and therefore were retrenched, one gets fired for not doing there job not retrenched. I can only highlight the problems that I have come across. I do realise that there are many problems in the various goverment sectors that need to be resolved. We need people on the ground level that can are organised, think logically and be more service orientated, not parrots. Saying this I also need to say that I have had a lot of positive experiences in some of the goverment departments.
Just read through your whole letter
What documentation do you have? I had the same problem 30 years ago but managed to sort it out. let me know what you have and I will see what I can do for you


AMMAAR on 8 January, 2010 at 2:33 pm

till now no liason officer contacted me.
i have to always phone the hotline to find out about whats happening.

:(

:(

VERY DISSAPOINTED


Sithabile Hlongwa on 14 January, 2010 at 11:53 am

I’m government employee for over 10 years now. After giving birth to a still born I applied for a funeral benefit from the Government Employee Pension Fund (GEPF). My first application was faxed on 22 June 2009 and again on 08 July 2009 after enquiring about the payout. I had opted for Post Office payment but when I got to the post office I was informed that their system does not pick up my ID number theirfore they cannot pay me even after producing a letter from GEFP. I phoned GEPF and was given a lot of reference numbers but still the post office was adamant that there was no money received. I contacted GEPF again and enquired about what to do if I wanted the money to be paid into my bank account. I was informed the funds would remain with the post office for 31 days, if unclaimed post office will return them. I posted the original certified copies of the required documents in order to paid via bank on 25 September 2009 through registred mail after verifying that the funds have indeed been returned. I haven’t been paid up until today. I contacted them 7 times already and even spoken to a supervisor there. They just take my details and promised to make a follow and revert back to me. But they never do. What kind of Batho Pele principle is practised in that office.

Frustrated
Sithabile


Lesego on 14 January, 2010 at 4:12 pm

A friend mistakenly added my name on this stupid chain emails.I have pleaded with them to remove my name to know avail.I can not work properly as every passing second my inbox is flooded with emails.I have to respond to different department in my company and this is affecting my daily work.I have tried everything to avoid the influx.They are about 300 to 400 in that chain and 90% is government officials who even told me if I can report them to the hotline something bad will happen to me.I am having all their emails adresses.Please somebody help me.


Ntokozo on 26 January, 2010 at 8:55 am

MANDENI LOCATION SITUATED IN DURBAN!!!
Could government officials please attend to Mandeni as they really need serious help, in regard to the issues affecting & sorrounding them, they are not fully supported when it comes to Information, there’s that lack of knowledge regarding HIV & AIDS, Their Cemetry is not really suitable for one to burry their loved ones.I was there attending a funeral on Saturday the 23th, it was unbearable and apparently their Counsellor is not doing anything about it!!!People are complaining that whenever someone takes action(matter to their counsellor), they get killed, so Please do something before its too LATE. Thanks!


Lucas MLambo on 28 January, 2010 at 12:50 pm

Hi I would like to know how far are you guys with ref#1923986


Naima on 2 February, 2010 at 10:48 am

My nephew dropped out of school 2years ago. He know registered himself at a government school to complete his matric. (he was in matric at the time of the drop out). The school advised him that he needs to go to I private school. Please advise?


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